Successful upselling is as much an art as it is a necessity in restaurants. Upselling demands perception (reading customers to know when the timing is right), knowledge (know the products) and discretion (make appropriate suggestions).
Kiosks such as those developed by leading technology firm Pye incorporate upselling techniques into its software and interface in a naturel way so that customers don’t simply feel they’re being sold something.
Kiosks can help generate additional revenue by putting promotions, advertisements and product impressions each time they see a kiosk. Commercials can promote specific items, services, or even other local businesses.
Restaurant owners can apply rewards and loyalty programs into their kiosks to build relationships and repeat customers.
Artificial intelligence can trigger cross-selling and upselling, giving restaurant operations options to expand or shore up coverage across their footprints with top-of-mind content designed to entice more sales.
Some other key benefits of upselling:
Improve your business by providing customers with an effortless experience while ordering.
